Frequently Asked Questions
Currency:
FREE Shipping on orders over $125 Australia-wide

BackFrequently Asked Questions

How do I keep up to date with new products, sales and promotions?

Subscribe to our newsletter from the homepage or like us on Facebook and we’ll let you know when new stock arrives, when sales are coming up (before the general public!) and when we have any promotions. You can unsubscribe to the newsletter at any time.

How do I care for my handbag?

The longevity of any handbag will depend on factors like how often it is used, the weight it carries and environmental factors like heat, moisture and sunlight that the bag encounters while being worn and during storage. Here are some tips in getting the longest possible lifespan out of your ne Sash & Belle handbag. Genuine manufacturing faults are usually detected within our 3 month warranty period for PU and 6 months for leather.

For our vegan leather bags that are made from polyurethane thry can be cleaned with a neutral cleaner conditioner such as Silpol, by Shucare, by gently rubbing a small amount onto the bag with a soft cloth. They can also be cleaned with a slightly damp cloth with warm soapy water and a sparse amount of eucalyptus oil can sometimes remove grease stains. Harder to move stains and smudges can often be removed by rubbing alcohol on the affected area with a cloth. Always test an inconspicuous area of the bag first though! 

For leather bags use these cleaning suggestions:

  • Waterproof before use with a good-quality leather protector
  • Wipe down the leather with a damp cloth when required
  • Apply a leather conditioner on a regular basis
  • Store in a cool, dry place where air can circulate and your product is away from direct sunlight
  • Air your leather product every couple of weeks to limit the chance of mold. 
  • Avoid overfilling your product as this may cause stretching and deformation in the leather
  • If your products get wet, remove any residual water immediately with a paper towel and allow it to dry naturally. 

For fabric bags use a fabric shampoo and clean with a soft brush. It is also a good idea to use a waterproofer, especially for fabric and suede bags.

 

How do I contact Sash & Belle?

You can contact us anytime by using the ‘Contact Us’ link from the homepage.

 

The product I wanted is sold out, is there any way you can get this for me?

We will definitely do our best! Please email any requests through our Contact Us page and we’ll let you know if we can get sold out stock for you. 

Do you ship internationally?

We do offer international shipping, charges will appear once the destination has been entered at the checkout. To New Zealand we have a flat shipping rate of $15 AUD

I need the product urgently; can you send this to me express?

If you require a product urgently and have placed your order by 9.30am EST then we can organise express delivery for you for the cost of $12, as long as Australia Post is open! Delivery times will be based on Australia Post postage guidelines. Please email through our Contact Us page for further details or special requests.

Can I change/cancel my order once it has been processed?

If you have made a mistake with your order please let us know as soon as possible. If you advise us of your mistake, and provided the product you did want to buy hasn’t been sold, we should be able to adjust your order for you. The sooner you let us know, the higher the chance that we can rectify it for you. Please let us know through our Contact Us page

What payment options do you accept?

Payment for purchases at www.sash-belle.com.au can be made through the following:

  • PayPal (Visa/Marstercard)
  • Credit Card (Visa/Mastercard)

Unfortunately we don’t currently accept American Express, Diners Club, cheque or money order.

What is your Returns Policy?

Our Returns Policy can be viewed at our Returns page, accessible from the home page.

Newsletter
* E-mail Address:
Name: